To guarantee complete confidentiality of transactions, online payment by credit card on the Arakucoffee site is secured by the SSL protocol, which automatically checks the validity of access rights during payment and encrypts all exchanges in order to guarantee them. confidentiality. Thanks to SSL encryption, your banking details never pass unencrypted over the network.
You have two online payment methods: by bank card (Carte Bleue, Visa, MasterCard) or by Paypal. These two payment methods are completely secure.
We currently have 2 coffee shops around the world. One in Bangalore in India and a second in Paris, located at 14 rue de Bretagne in the 3rd arrondissement. Our store is open every day of the week from 9 a.m. to 7 p.m.
Feel free to send them to us by email at email@example.com.
We offer 2 delivery methods. Standard home delivery (3 to 4 working days) and click & collect in our store 14 rue de Bretagne (75003).
The cost of delivery is indicated after validation of your delivery address. Shipping costs are €4 for mainland France and are calculated based on the weight of the package for foreign countries. Shipping costs in mainland France are free from 50 € of purchase. Note that at the moment delivery is only available within Europe. Express delivery is offered at a price of €9.90 and is never free.
To keep you informed of the progress of your order, a shipping confirmation email will be sent to you as soon as it is delivered to the carrier. This message will include the package number as well as the link to the tracking website for your delivery.
If the tracking information shows that your package was delivered but you have not received it, this may be due to a delay of a few hours. However, if your package has not been delivered by the end of the day even though the tracking indicates that delivery was successful, we invite you to send an email to firstname.lastname@example.org, so that an investigation can be opened. with the carrier.
We accept returns on non-perishable products (equipment and accessories). Returns are refused on coffees in accordance with article L121-21-8 of the Consumer Code “the right of withdrawal cannot be exercised for contracts for the supply of goods likely to deteriorate or expire quickly”.
In accordance with the provisions of article L.221-18 (right of withdrawal) of the Consumer Code, the CUSTOMER has a period of 14 days to exercise their right of withdrawal without having to provide a reason. The starting point of the deadline is the day of receipt of the ORDER by the CUSTOMER or by the third party designated by him. If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day. Simply download the withdrawal form and send it to us at the address: ARAKU COFFEE – Customer Service – 14 rue de Bretagne – 75003 Paris. In the event of order cancellation, ARAKU will reimburse - within 14 days following receipt of the product(s) - all payments received from the Customer, excluding delivery costs paid when ordering). The refund will be made via the payment method used by the customer to place their order. Return costs will be the responsibility of the customer.
With us, all our exceptional coffees are certified Organic and Fair Trade, but we don't stop there. For more than 20 years, we have also applied the principles of biodynamic agriculture and agroforestry. Our vision goes beyond simply producing organic coffee, as we aspire to demonstrate the potential of a viable economic model, focused on soil and ecosystem regeneration.
Araku coffee is an acronym of origin, meaning that all our beans come from the same place. From the ARAKU highlands in India. This region is located in the heart of the Eastern Ghats mountains in the state of Andhra Pradesh. This geographical specificity makes it possible to bring together all the optimal conditions for the cultivation of specialty coffee.
All Araku coffees are 100% Arabica, pure Indian origin, organic and grown according to the principles of agroforestry.
Araku coffees are evaluated each year by the SCA (specialty coffee association) according to strict taste and production criteria. The final score, if it is greater than 80/100, awards specialty coffee certification. Guaranteeing exceptional quality of coffee beans. All Araku coffees are specialty coffees and are rated between +86 and +90. Which ranks our coffees among the best coffees in the world.
Most of our organic coffees are available in bean and ground versions, in 200g tin, 200g pouch and 1kg pouch. We have also developed two specialty coffee references in compostable and Nespresso compatible capsules (except virtuo).
Araku coffee capsules are recyclable and compostable (certified “home compost”). Entirely made from organic waste, these Nespresso compatible organic coffee capsules decompose in 20 weeks.
To store it optimally and preserve its freshness, here are some tips:
- Store it in an airtight container
- Avoid direct sunlight
- Keep it away from heat
- Avoid humidity
- Do not refrigerate it