Terms of sale

I. Subject

These General Terms and Conditions of Sale (hereinafter referred to as the "GTCS") alone govern - to the exclusion of all other conditions and, in particular, those applicable to sales in shops or by means of other distribution and marketing channels - the distance selling by ARAKU France (hereinafter referred to as "ARAKU") - a limited liability company with capital of 5. 000 euros, whose registered office is at 14, Rue de Bretagne (75003), registered in the Paris Trade and Companies Register under number 814 356 333, identified under the intra-community VAT number FR 45 814 356 333 - to its customers (as hereinafter defined) of the articles offered on the arakucoffee.com site. Customer" means any natural person, aged at least eighteen (18) or having the authorisation of the authorised person on the date of validation of the order, acting as a consumer within the meaning of the French Consumer Code, i.e. for purposes that do not fall within the scope of his or her commercial, industrial, craft, liberal or agricultural activity (hereinafter referred to as "the Customer"), who agrees to fill in the mandatory fields for the registration of his or her order and has a delivery address located in one of the areas served by ARAKU. These GTC do not therefore apply to professionals, i.e. natural or legal persons, public or private, acting for purposes within the scope of their commercial, industrial, craft, liberal or agricultural activity, including when they are acting in the name of and on behalf of another professional.
The General Terms and Conditions of Sale - accessible in a printable and downloadable version on the Site and also available on request from the e-mail address contact@arakucoffee.com or by telephone on 09 84 02 05 76 (cost of a normal call) - apply to all orders placed by the Customer via the Site, or by e-mail to the address contact@arakucoffee.com or by telephone on 09 84 02 05 76 (cost of a normal call).

II. Acceptance of the general and special terms and conditions of sale

Any confirmation by the Customer of an order implies full and complete acceptance of these General Terms and Conditions of Sale, which the Customer acknowledges having read beforehand, as well as of the specific terms and conditions of the order (items, quantities, prices, delivery method and times, etc.).
ARAKU reserves the right to adapt or modify the GTC at any time. In the event of modifications, these will be enforceable against Customers from the date of their posting on the Site (the "Date") and will apply to all transactions concluded via the Site, by telephone or by electronic mail after the Date. ARAKU therefore invites Customers to consult the Site regularly and, in any event, to reread the current GTC carefully before each new order.

III. Product characteristics

Each item offered on the Site is the subject of a summary presentation indicating its name, quantity and price as well as any delivery restrictions. This information is included in the "product" sheet detailing the description and composition of the product, thus enabling the Customer to know its essential characteristics before placing a definitive order. Product photographs are not contractually binding.

IV. Product availability - Period of validity of the offer

Our offers are valid only during the period in which they are presented online and are subject to stock availability. Information on product availability is provided when the order is placed. In the exceptional event that a product is unavailable after you have placed your order, we will contact you by telephone or e-mail as soon as possible to inform you of this and to agree with you:

  •  to postpone delivery of the unavailable product until it is restocked, where possible,
  • cancel your order for the unavailable product and reimburse you for any price paid within fourteen (14) days of this cancellation.